Faucets

Faucets

According to the specialists, an average family turns the water on/off for about 10,000 times a year. Only high-quality and reliable water faucet can withstand such a load. So, if you want the water faucet to serve you for years, you have to choose it carefully.
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Shower Products

Shower Products

For the client who seeks to purchase some shower products, it is essential to know that even products of exactly the same design are often similar only externally...
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Spare Parts

Spare Parts

We offer the widest range of spare parts for plumbing products in Lithuania! RUBINETA can provide any spare parts for their produced water faucets. The spare parts of all our produced models are constantly available in our stores!
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Additional Plumbing Products

Additional Plumbing Products

After purchasing a water faucet you will also need other parts, necessary for its connection to the sanitary appliances - high pressure valves and plumbing hoses. The reliability of these plumbing products is an important component of water supply and reliable plumbing installation.
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Wastewater Systems

Wastewater Systems

The highest quality raw materials, the latest technologies and modern equipment together with high-qualified personnel are the key strokes of ORIO representation. ORIO is the manufacturer of domestic water waste systems, represented by Lithuanian company – JSC MERLANA .  
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NEW !!! Premium shower head Raintouch on sale now! Coming soon, a new goods of decorative metal products complement our range. Follow the news!

FAQ

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ABOUT US


Why choose MERLANA e-shop?

JSC MERLANA e-shop – it‘s the latest our company‘s project. However, this project shouldn‘t be confused with other frequently opening and closing internet projects. MERLANA e-store stands out by its:

CREDIBILITY. Almost every item that you see in our catalogue has been supplied by us to most of Lithuania‘s retailers and end consumers for many years. Largest part of the products, supplied by MERLANA, has become best selling in Lithuania (including RUBINETA water faucets, decorative metal elements, etc.). So choosing to buy at our e-store you‘ll be guaranteed to get the best, most popular and reliable goods.

QUICKNESS. Our customers don‘t have to take a risk that only after receiving the order we would start looking for the merchandise at the supplier‘s and after getting it we would present ir to the customer. Almost every item in our catalogue is always kept at our warehouses, so we will complete confirmed orders quicker than the other stores.

PRICE.  We are the primary Lithuanian supplier of the goods at MERLANA e-store catalogue. You can always be sure to be getting the best offer possible. Although, if it happens for You to find the same item cheaper anywhere else at a Lihuanian store, feel free to contact us, so we could give you the same or even a better offer.


COOPERATION

How does MERLANA co-operation differ from other partnership offers?

MERLANA was always into mutual benefits with the customers. We value our every business client as a partner, so we try to create close and useful relationships. One of our co-operation conditions for our future partners is to feel the same way to its own customer. We are sure that only by orientating to the customer and having the abilities to satisfy customer‘s needs better than the rivals you can achieve your business goals and objectives. The main aspect of our co-operation package is giving our future partner a commercially better offer, while still letting it change its mind whenever our partner wants.

We know that every Client is free in choosing the supplier, so we are trying to give the best and most valuable offer for You!


PURCHASING AT THE E-SHOP

Which ways can you make your order?

We‘d like to be as flexible as possible, that‘s why we are ready to take Your orders any way You want from the ones written below:

Online - after you registered and signed in MERLANA e-store.
E-mail, phone or Skype:
• If You want to order from METAL products catalogue: phone - +370 698 50 752; e-mail - metalas@merlana.lt; skype - merlana metalas;
• If You want to order from PLUMBING products catalogue: phone - +370 615 19723; e-mail - santechnika@merlana.lt; skype - merlana santechnika.
Visiting our office or our trading spots:
• If You want to order from METAL products catalogue: Vilkpėdės st. 10, corps 19, Vilnius; working time: Monday to Friday, 8.00 - 16.30;
• If You want to order from PLUMBING products catalogue: Savanorių prospectus 180, Vilnius, Fifth floor, working time: Monday to Friday 8.30 - 17.00.

NOTE:
- If you‘d like to make an order the second way, you must pay in advance by our invoice with your electronic bank or other kind of advanced payment;
- MERLANA reserves its right to ask for Customer‘s advance payment if the merchandise is not at the moment at our warehouses or if it is going to be produced/imported under Customer‘s special order.


Is it OK if other person than the Customer makes the payment?

Yes, but in this case the person who makes the payment has to specify the order number and the Customer‘s name.


Is it OK if other person than the Customer receives the ordered goods?

Yes, but in this case don not forget to  fill the form which is below „Gavėjo duomenys"/„Recipient‘s info" completely with correct information about the person/company receiving the order.


I‘d like to specify more info about my order, where can I do that?

You can write down all your special requests and additional information (door code, information for the courier, etc.) in the „Comments" box that appears in the order confirmation window, before pressing „Confirm".


When do you see the order and start doing it?

We see Your order within one working day from the moment that you confirmed Your order (pressing „Confirm").
The order implementation begins when You receive an e-mail from us confirming the acceptance of the order (which could also be our advance invoice). Usually confirming acceptance of the order takes no more than one working day.
When making special orders for individually designed or separately imported goods, the order implementation begins after the Customer pays for the advance invoice.


Is it possible to cancel an order that has already been confirmed and paid for; if so - how to get the money back?

Yes, it is possible.You can cancel Your order from the PLUMBING catalogue by the phone (No. +370 615 19723) or e-mail (santechnika@merlana.lt); from the METAL catalogue by phone (No. +370 698 50752) or e-mail (metalas@merlana.lt).

In those cases that You‘d like to cancel an already paid order but we haven‘t  sent the goods yet, we‘ll transfer the money back in 5 working days. We would only need Your written application for Cancellation and refund with your bank account No., Your first and last name and the number of the order.

If You‘d like to return merchandise that has already been delivered and get a refund, please guide through the „Instructions for returning goods". We want to inform You that we are only able to refund by a bank transfer. There is no possiblity to pay the money back by cash or using a courier.

IMPORTANT. Please note that there can be no refund for for individually designed or separately imported goods, also such goods can‘t be returned back.


Can you offer services of installation or construction for the merchandise we are buying?

Yes, we can. We co-operate with various service providers across Lithuania, so we are able to recommend you the profesionals that offer the best price and highest quality. It‘s up to You to make the choice, of course. All You need to do is to fill in the „Comments" box with informing us that you would like to get contacts/offers for such service, before confirming Your order.


WARRANTY SERVICE

Why warranty service terms are so important?

Customers are usually interested in warranty service terms and conditions. Many people know what it‘s like to deal with broken products and try fixing or replacing it. Sometimes people even have to take defected products to an only existing warranty service spot in the whole country, so that is really uncomfortable.

We understand that Customer does not like the difficulties caused by the broken product and its repair. This is why we want to make sure that such difficulties do not occur to You. In case of warranty service,
You can deliver the product to the same store that You bought it and if Your claim for the warranty is right, we will repair the product or replace it with a new one. Moreover, the main brand in our assortment – RUBINETA – has a unique warranty service model in Lithuania, that enables waranty services at Customer‘s place. This model  is highly comfortable and useful, because you only have to call the service number and then the repair workers will take the whole care.


What should I do if the product I bought at your store is broken (does not work properly)?

If you purchaised a product of RUBINETA – the after-sales service is the most convenient for the customer in Lithuania. It enables you to get the whole set of waranty services right at your home. This model  is highly comfortable and useful, because you only have to call the service number and the repair workers will take the whole care.

How to order the after-sales services:

1. In case of the failure of RUBINETA brand water faucet occured during the warranty period, please, register a failure by calling to the service company directly (phone number 8 52 074 111).

2. After registration of the fault, the repair service officers will come to your house within 24 hours* and will arrange your water faucet for free (in  each case of a warranty failure).

* 24-hour period is applicable in the major cities of the country. In more remote areas, the term may be longer.

QUESTIONS ABOUT PLUMBING PRODUCTS


There is a saying that the heavier the tap, the better quality it is. Is that true?

It is actually true that the biggest weight part of every tap consists of its body. However, the endurance of a tap depends on the consistence of the casting, casting technology, casting shapes and the evenness of the wall thickness of casting, rather than the weight itself.

The consistence of casting materials ensures that the materials distribute evenly and that the metal won‘t crack in its operation because of the chemical processes (such as corrosion, oxidation, etc.). Certain components, such as Fe (iron), Sn (tin), Al (aluminum) are very dangerous to exceed, since even such small exceeding as for example 0,1% could cause a crack to the tap body, while using it. This is why it is so important to ensure the quality and consistence of raw materials.

We must not forget casting technologies, since this is the only way to guarantee that there will be no microporous gaps is gravitational casting method. It‘s very important to make the casting reach every cavity of the shape, while being casted, in a very short time. Thus, in order to ensure highest quality possible, it is essential to design casting shape properly and choose the liquid casting feed points correctly. The catering shapes, including the outer one (shaping the product‘s exterior) as well as the inner one (shaping the product‘s interior) should be made very carefully, so that the thickness of the walls of the body would be the same in all spots and exceed 2.5 mm


It is well known that proper catering shapes, quality and stable raw materials, as well as the gravitational casting technology itself are expensive. As long as we know that, it is clear that the manufacturers offering extra low price for such products are simply refusing the latest casting technologies and raw materials quality control processes; while they might also try to avoid spoilage by casting the bodies with a greater margin, which also means them being larger and heavier. Unfortunately, weight of the body cannot ensure the quality of the products in any way.


Is RUBINETA the one who does the casting? Are they made in China?

In order to ensure quality brass casting you need to know everything about the materials and technologies. Rubineta does. Only a factory that uses latest gravitational casting technology (Italian casting machines IMR are the best known) and follows very precise casting metal composition control processes can make a quality casting. Rubineta co-operates with some reliable Italian, Slovenian, Portugese, Turkish, as well as Chinese casting factories. The casting of the tap bodies is not done in Lithuania. This is quite usual, since many leading water tap manufacturers choose not to make the casting themselves, but rather appoint it to modern and specialised factories.


How does RUBINETA organize its production manufacturing processes?

Rubineta designs it from the very beggining. Water tap designing process begins from choosing every different type of design, projecting its construction and preparing the sketch for manufacturing. RUBINETA does it all by itself, and this is the main reason why it can have competetive advantage among other businesses. RUBINETA unites its qualified engineers and designers who create successfully under RUBINETA brand. The latest RUBINETA water tap series successfully participates in prestigious international industrial design competitions IF and RED DOT. In the designing process RUBINETA uses both - a unique computer technology and a laboratory – so it could fully test every new product even before the mass production. This helps to ensure the product‘s quality and its success in the market.

Rubineta also:

Sets detailed requirements for the materials used and all processes of manufacturing technologies; uses quality assurance control system. As we know from the industrial ages, one could get the best prime cost, as well as the best selling price without saving on the quality, only by specialising in one exact sphere. Only a massive 24/7 operation enables businesses to give the best quality and price ratio possible. That is why Rubineta implements highly specialized manufacturing processes such as body casting, brass component metal processing, plastics stamping, ceramic cassettes and aerators production by co-operating with its partners leading in their own spheres and known for being the best.

Assmebles the water taps. Assemblage of the tap is an important part of the long process of manufacturing, when separate parts and units become one final product, prepared for usage. The whole assemblage proccess is being held in Lithuania, while also ensuring precise quality control for each and every part and unit, quality product assemblage and all-round product check.

Applies full quality control system. Rubineta has been using its own created unique tap manufacturing quality control system that minimizes the possibility of any defects. We are proud to say that Rubineta taps' quality results are one of the best not only in their own price category, but among the most expensive ones as well. Rubineta team controls not only the end product assemblage, but also quality control and assurance of every step of the exterior manufacturing at our partners.


How the assemblage of water taps goes in RUBINETA? How many taps are made every day?

Rubineta uses 2 steps product assemblage technology. In the first one, the taps are assembled and every tap is tested 100%. In the second one, the final completing and packing is made, depending on the actual exact order from the Customer. At the moment, Rubineta makes and presents its customers about 3 to 4 thousand taps every working day.


Does RUBINETA make shower heads, stands, hoses?

Shower heads, stands, hoses (further – shower goods) production is a very specific niche, that requires significant investments into quality shapes and production equipment. Rubineta has set some very strict requirements for material consistence and production technologies, that are used for shower goods, as well as other products of its brand. While following Rubineta‘s requirements it‘s always possible to ensure the durability, reliability and quality of the products. In order to ensure the best quality and price ratio for the shower goods Rubineta chose to co-operate with the best manufacturers in Europe and China, that guarantee strict quality control for its materials and the whole production process. A Customer that is into purchasing shower goods should keep in mind that sometimes products of a similar look could only look alike externally, while still being quite different actually, and that the differences can only be seen by a laboratory research or while using it.

 

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